Frequently Asked Questions

Aayojan is an AI-powered catering discovery platform in Newtown, Rajarhat, and Salt Lake, Kolkata. You tell us your event details — date, number of guests, budget, cuisine preference — and our system matches you with the top 5 verified caterers in your area. You receive their quotes via WhatsApp within 48 hours. Completely free for customers.

Yes, 100% free. Aayojan earns a small commission from the caterer only when a booking is confirmed. You never pay us anything directly. There are no hidden charges or platform fees for customers.

We guarantee quotes from matched caterers within 48 hours via WhatsApp. In most cases, you'll start receiving responses within 12–24 hours. For urgent events (within 48 hours), WhatsApp us directly and we'll prioritise your request.

We currently serve Newtown (Action Area I, II, III — PIN 700156, 700157, 700161), Rajarhat (PIN 700135, 700136), and Salt Lake (Sector V — PIN 700091, 700105). We're expanding to other Kolkata areas soon — let us know your area and we'll notify you.

We support weddings, birthday parties, corporate events & office lunches, housewarming (Griha Pravesh), puja & festivals, and bulk food delivery for offices or housing societies. If your event type isn't listed, reach out — our caterers are flexible.

Our caterer network covers Bengali, North Indian, Chinese, Continental, and South Indian cuisines. Many caterers offer multi-cuisine menus. You can specify your preference when submitting your inquiry.

Our partner caterers offer menus ranging from ₹150 to ₹1,200 per plate depending on cuisine, menu complexity, number of dishes, service staff, and event type. Budget options for corporate lunches and premium setups for weddings are both available.

Once you receive quotes via WhatsApp, you communicate and finalize the booking directly with your chosen caterer. Aayojan facilitates the match — the final agreement, menu, advance payment, and logistics are handled between you and the caterer.

Yes. Every caterer in our network goes through a basic onboarding verification — we check their food handling practices, previous event experience, and collect customer references. Verified caterers display an Aayojan Verified badge on their profile.

Fill out the partner registration form on our Partners page. It takes about 2 minutes. Our team will reach out to you within 24 hours on WhatsApp to complete the onboarding process.

No. Registration is completely free. There is no monthly subscription or listing fee. Aayojan charges a commission of 5–8% only when you successfully close a booking that came through our platform.

All leads are sent directly to your WhatsApp number. You'll receive a structured message with the event details — type, date, guest count, budget range, cuisine preference, and the customer's contact. No app to install, no dashboard to check.

Absolutely. You are never obligated to accept a lead. You can decline any inquiry without penalty. You can also inform us of dates when you're unavailable and we won't send leads for those periods.

Commission is payable only after you confirm a booking with a customer. You can pay via UPI, bank transfer, or cash — whichever is convenient. We'll send you a payment request after the booking is confirmed and before the event date.

This depends on your service area, cuisine type, and capacity. Active partners in Newtown and Rajarhat typically receive 4–10 qualified leads per month. Lead volume increases as we grow our customer base in your area.

Yes, the minimum booking value is ₹3,000. This ensures that both you and Aayojan operate sustainably. Very small orders (like 5-plate tasting requests) are generally not sent as leads through our platform.

We handle complaints collaboratively. If a customer raises an issue, we'll reach out to both parties to understand what happened. Repeated poor feedback may affect your visibility in our matching algorithm. We want partners to succeed — our team is available to help resolve disputes fairly.